1. Non Account Customers – Payment in full via Pro-Forma to process the order.
  2. Account Customers – Invoices will be issued on completion of the work and payment is to be paid within 7 days on receipt of the invoice.
  3. Accounts will be automatically be placed on hold where invoices are overdue for payment.
  4. We accept cash, credit card, debit card and BACS payments.
  5. Any vouchers issued for use within Sew Ho Studios LLP have one year from the date of purchase to be redeemed, after this point the voucher is invalid.
  6. For voucher purchases no refunds can be given.
  7. Any unredeemed balance on the vouchers cannot be redeemed in cash. They can be transferred onto another voucher.
  8. Returned or represented cheques will be charged at £25.00 per representation.
  9. You agree only to send to us images which you are authorised to send to us. You agree not to infringe the intellectual property rights of any third party.
  10. All goods are subject to availability, we reserve the right to substitute a suitable alternative.
  11. Any changes, ie size, colour, artwork, to orders on a standard turn around must be made with-in 24 hours of receiving payment or confirmation of the order. Any changes made after this time will be subject to an additional fee.
  12. No changes can be made to orders that have been put on an express or up to a 6 working day turn around once they have been paid for or confirmation of the order.
  13. Any faults or issues with the goods supplied must be notified to us within 24 hours of receipt.
  14. Any goods being returned with faults must be returned for inspection before a replacement or refund is issued.
  15. All returns must be authorised.
  16. Once an item has been decorated it is non-returnable.
  17. No returns are accepted over 14 working days from date of collection or dispatch, or once items are printed or processed in any way.
  18. Any shortages must be notified to us within 24 hours of receipt.
  19. Ownership of all goods remains the property of Sew Ho Studios LLP until all invoices are paid in full.
  20. Any goods supplied by customers to be printed or processed are done so at their own risk and while all possible care will be taken with the goods, they will be returned to customers in the condition received.
  21. We cannot guarantee that goods supplied by customers for printing or processing will perform to the expected standard of goods supplied by Sew Ho Studios LLP and customers do so at their own risk.
  22. Any goods supplied by customers that do not perform to the expected quality in the requested process is the sole responsibility of the customer.
  23. Customers supplying their own goods for decoration must ensure they are new with tags or they will not be decorated.
  24. We do not accept cheques.
  25. Prices do not include carriage, which will be charged where goods are not collected.
  26. Perfect returns should be authorised by our sales department. We are under no obligation to accept the return of perfect garments. All perfect returns will be subject to a 10% handling charge.
  27. Delivery Charges – please call us for prices.
  28. All redelivery charges as a result of non-attendance are chargeable.
  29. While we will help on size and colour we cannot be held responsible for the final decisions made by the customer if sizing or colour is not suitable. Where possible blank samples will be supplied for inspection.
  30. In the event of a dispute which cannot be resolved without recourse to law, the appropriate jurisdiction will be that of Scotland.

If you have any queries please contact us.

Prices are subject to change without prior notice and will be charged in Pounds Sterling.

Terms of samples:

  1. You are charged a deposit for the garments which will be refunded or the balance credited to your order.
  2. Deposits are half the total cost of the garment.
  3. Refunds are only processed if garments are returned in good, unused condition with all packaging and tags.
  4. This does not include any postage costs. Postage costs are separate and non refundable.
  5. If the garments are not returned the balance will be charged for them.
  6. Return postage is paid for by customer.