Terms and Conditions

  1. Non Credit Account Customers – Payment to be made upfront to process your order.
    Payments are made in full on receipt of invoice, failure to pay could delay your deadlines.
  2. Credit Account Customers – A draft invoice will be sent for approval and to process the work.
    A purchase order number is required.
    Invoices will be issued on completion of the work and payment is to be paid within 7 days from the date of the invoice.
  3. Accounts will be automatically be placed on hold where invoices are overdue for payment.
  4. We accept cash, credit card, debit card and BACS payments.
  5. Cards from outside the UK will be charged a service fee of £2.00.
  6. We do not accept cheques.
  7. Any vouchers issued for use within Sew Ho Studios LLP have one year from the date of purchase to be redeemed, after this point the voucher is invalid.
  8. For voucher purchases no refunds can be given.
  9. Any unredeemed balance on the vouchers cannot be redeemed in cash. They can be transferred onto another voucher.
  10. Returned or represented cheques will be charged at £25.00 per representation.
  11. You agree only to send to us images which you are authorised to send to us. You agree not to infringe the intellectual property rights of any third party.
  12. All goods are subject to availability, we reserve the right to substitute a suitable alternative.
  13. Any changes, for example – size, colour, artwork, to orders on a standard turn around must be made with-in 24 hours of receiving payment or confirmation of the order. Any changes made after this time will be subject to an additional fee.
  14. No changes can be made to orders that have been put on an express or up to a 6 working day turn around once they have been paid for or confirmation of the order.
  15. Once an item has been decorated it is non-returnable.
  16. Any faults or issues with the goods supplied must be notified to us within 24 hours of receipt.
  17. Any goods being returned with faults must be returned for inspection before a replacement or refund is issued.
  18. All returns must be authorised.
  19. No returns are accepted over 14 working days from date of collection or dispatch, or once items are printed or processed in any way.
  20. Any shortages must be notified to us within 24 hours of receipt.
  21. Ownership of all goods remains the property of Sew Ho Studios LLP until all invoices are paid in full.
  22. Any goods supplied by customers to be printed or processed are done so at their own risk and while all possible care will be taken with the goods, they will be returned to customers in the condition received.
  23. We cannot guarantee that goods supplied by customers for printing or processing will perform to the expected standard of goods supplied by Sew Ho Studios LLP and customers do so at their own risk.
  24. Any goods supplied by customers that do not perform to the expected quality in the requested process is the sole responsibility of the customer.
  25. Customers supplying their own goods for decoration must ensure they are new with tags or they will not be decorated.
  26. Any goods that have been supplied by customers and are not collected within 40 days of the agreed collection date will be donated to charity.
  27. After reasonable attempts to arrange collection or the processing of goods supplied by a client, we will only hold clients goods for a maximum of 90 days. Anything after this must be collected or they will be donated to charity.
  28. Any goods that have been supplied and decorated by Sew Ho Studios, that have been paid for by the customer must be collected within 40 days.
  29. Any goods that are not collected within 40 days of a set collection date will be donated to charity.
  30. Prices do not include carriage, which will be charged where goods are not collected.
  31. Perfect returns should be authorised by our sales department. We are under no obligation to accept the return of perfect garments. All perfect returns will be subject to a 10% handling charge.
  32. Delivery Charges – please call us for prices.
  33. For Royal Mail deliveries – we have to wait 2 weeks for any deliveries that haven’t been delivered within 2 to 3 working days of collection by the courier.
    If you don’t select tracked delivery, we cannot give details of when you order will arrive. On the occasion of it getting lost in the post we cannot take responsibility for it going missing.
  34. Delivery charges are non-refundable.
  35. All redelivery charges as a result of non-attendance are chargeable.
  36. All return delivery costs are the responsibility of the customer and are not part of any agreed refund.
  37. While we will advise on size and colour we cannot be held responsible for the final decisions made by the customer if sizing or colour is not suitable. Where possible blank samples will be supplied for inspection upon request of the customer.
  38. All samples are charged at single rate fee’s.
  39. In the event of a dispute which cannot be resolved without recourse to law, the appropriate jurisdiction will be that of Scotland.

If you have any queries please contact us.

Prices are subject to change without prior notice and will be charged in Pounds Sterling.